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We are open Monday-Friday from 8am-5pm. Clean Squad’s residential crew does not clean on Saturday or Sunday.
Our observed holiday schedule is as follows: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve and Christmas Day. On these dates you can expect that if your home is scheduled for a visit we will reach out to you the week or two prior to arrange for an alternative date.
We offer cleaning frequencies of once a week, once every two weeks, and once every four weeks on the same day of the week.
We can give arrival time frame windows when needed, but ask that your home be available to us for the entire work day on the day of your cleaning. We often have to make schedule changes even on the day of your visit and need the flexibility of being able to come when the schedule allows.
Please disregard any timeframe quoted in your reminder email and reach out directly to the office if you would like to know when you can expect us.
Yes, we ask that you give us 48-hours notice prior to your scheduled visit if you need to cancel, but the sooner you’re able to tell us – the better. Cancellation fees for not meeting the 48 hour grace: $100.
Please always message the office if you think that illness might prevent us from cleaning your home. Often clients will have us skip a bedroom so that the ill party may rest during your visit, but all other areas of the home are able to be cleaned. We appreciate the opportunity to decide where contagious illness is present if we’d like to expose our crews.
Please call the office and notify them of any schedule changes needed for your account at 734-234-6622 if emergent. If you would like to skip/cancel or reschedule a visit for a date past your next scheduled visit, you can email info@clean-squad.com
Yes. If we are unable to access the property on your scheduled clean day by no doing of our own, there is a $100 lock-out fee. This fee is payable prior to your next scheduled clean. If there is a balance owed on your account 24 hours before your next scheduled visit, we will not clean again until the balance is paid in full.
In an emergency situation, we may be able to provide you an answer during the hours we are closed. If you need to cancel an appointment scheduled first thing in the morning the following day, we will see it and take you off the schedule even if we aren’t able to respond right away. We do appreciate the heads up as early as possible. All other questions, comments, or concerns will be answered within 24 hours following your original contact.
We lift and clean underneath most items. If our Specialist can lift the item with one hand while performing the cleaning task with the other, it will be moved.
If the surface has 6 or more items or if there are several items where they do not belong, we will consider that an encumberment and clean around it as much as possible.
If you are unsure if you have encumberments based on our definitions, please reach out to the office for clarification.
We do not clean areas with prescription medications, jewelry, weapons, or cash on them. If these items are not picked up when we come to clean, we will skip those surfaces.
We also do not move most large furniture or appliances as part of a regularly scheduled clean. If you would like items cleaned behind or under, we ask that you discuss a solution with management prior to your clean.
Complete task lists will be given during your in-home estimate or electronically upon request. The distinguishable difference between our Essentials and Exceptional packages are that during Exceptional visits all baseboards, doors, door frames, window frames, ceiling fans, light fixtures, and cabinets will be scrubbed and wet wiped. Those items will all be cleaned with a duster during an Essential visit. If which option is best is confusing, let us know and we can work with you to determine which would be best suited for your budget and needs for your home
While we most certainly will do all of these tasks, they are not typically included in a regular cleaning schedule due to the level of cleaning involved and the time that they require.
We do include mirrored surfaces inside the home. The glass included during a recurring maintenance visit are as follows: inside glass above a kitchen sink, inside and out of any entry door glass (IE storm doors in garage door, entry halls, and front doors), and inside and out of frequently used door walls.
Wall washing, blinds, inside of appliances, and windows are tasks that we will complete, but require an additional estimate for services.
Please contact our office or email us if you need to schedule any of these services for your home.
These items are items that we spend more time on during initial visits and deep cleans. Many clients will schedule us for extra time when they feel as though they are needed. While we do treat mildew and mold during routine maintenance visits we do not spend time scrubbing all of the grout in bathrooms or work to remove mold.
We do handle post-construction clean ups, but they are not included in recurring visit task lists.
Please contact us if you have been doing construction on your home and your home is scheduled for a visit during or after construction.
After Clean Squad has completed a visit to your home, a like will be provided to review your visit. If at any point you are unhappy with the service provided, please reach out to the office at 734-234-6622 or feedback@clean-squad.com within 24-hours of your visit date and we will come back to take care of whatever areas of the home that are involved.
Feedback can be given to the team in your home ONLY if you notice something has been missed during the current visit. If you notice afterwards, please direct all feedback to the office exclusively. The reason we ask that this policy be adhered to is so that we can ensure the team is trained properly going forward and any quality concerns are addressed at the source.
Clean Squad will guarantee all services rendered with 24-hours notice of an issue.
We strive to ensure that all visits are rendered in a manner in which the client is 100% happy with the outcome.
Please notify our office promptly when a visit does not meet your standards. We do not view this as confrontation or complaining, instead as feedback used to perfect our visits to meet your standards.
While we wish to guarantee all services rendered, there are certain circumstances which do not allow for us to do so. If your home/business has different criteria to meet so that we can ensure our Satisfaction Guarantee, a member of management will be sure to discuss this matter with you prior to or during the course of our relationship.
Some examples of when we are not able to guarantee our service are: using client’s products instead of our own, when there are outside factors contributing to the effectiveness of the clean, (IE other service professionals at the home at the same time, residents home during cleaning, meals being prepared while the team is cleaning, etc).
Please reach out to our office if you believe that there may be criteria which will affect your ability to fall within the confines of a normal visit and we will let you know if that is the case.
When scheduled for recurring cleaning services, your job as the homeowner changes. You tidy and we clean! Please tidy (not clean) your home including having laundry picked up and dishes done, prior to the Specialist arriving so that we can promptly get to work upon arrival.
Client’s homes who are consistently unkept and/or have people underfoot while the crew is cleaning are at risk for increased pricing for their cleaning to account for the additional time it takes for the visit to be completed.
If you haven’t been able to tidy your entire home, you do not need to cancel your visit. We can come and clean the areas that are tidy and skip other spaces that are not.
All homes must have electricity, and running hot water for us to complete the cleaning.
We are obligated as a company to ensure that our team has a safe working environment. Because of this, if the following are present in your home, we may ask to move your visit or rectify the situation prior to completing your visit:
To ensure that your visit goes as planned and the work being completed will meet your standards, please ensure that the above mentioned things are avoided.
We are pet friendly. We suggest leaving your pets the way they are the most comfortable when you are not home. We will interact with them and probably give them a treat (if that’s allowed).
Clients who are unsure how their pets may react to the team must kennel them as that is the safest thing to do in unknown situations when you are away. Please secure any pet that may be a threat to us during services. Our team will not enter a home with an animal they do not feel safe with.
Please note, Clean Squad does not clean up animal waste as it can be a hazard to our team members and contaminate our cleaning supplies.
Our goal is to ensure that each home establishes a good working relationship with their Specialist and that we send them consistently so that they can get to know the layout, functionality and preferences of your home.
While we strive for consistency on our routes, sometimes human nature does not allow for this (illness, vacation, bereavement, etc). We do ask for flexibility as much as possible to ensure that your home is serviced, but should this be an issue, please do not hesitate to contact the office to discuss a solution at 734-234-6622
All of Clean Squad’s team members are legal employees; taxes, workers comp insurance, and liability insurance are taken care of by Clean Squad. All team members are subject to drug testing and everyone has a completed background check on file prior to entering your home.
Clean Squad has an extensive training program that all team members must complete and show proficiency in before they will be the lead specialist in your home.
We perform periodic quality checks after your visit is completed by the team, so do not be alarmed if after the team has left we arrive again.
We accept payment in the form of cash or checks paid directly to our crew on site or auto draft of your credit/debit card or ACH. Please give the office a call for electronic payment forms completion and submission. If payment is not present upon completion of your home, our crew will send an electronic invoice to your email after finishing your visit. All outstanding invoices must be paid within 24-hours or a late fee of 10% will be assessed for each day it remains delinquent.
Clean Squad reserves the right to suspend services and collect on any unpaid balances as applicable by law.
Nothing besides the liners to your trash receptacles! Clean Squad provides all tools and products needed to complete the visit.
If turning linens is a task you would like us to complete during your visit, please leave clean sheets on any bed you would like to have us change.
While we do have everything we need to complete the cleaning, we do understand you may have preferences about certain products. We are able to use your vacuum or flooring cleaner if you do not prefer the products we provide. If we are using your tools or supplies, we will work diligently to complete the cleaning to 100% standards but cannot provide our guarantee in those areas.
We lift all rugs that are smaller than a sofa and do not have furniture on them. We sweep and mop underneath and replace them directly onto wet flooring after they are vacuumed. The only exception being anti-fatigue rugs that are made of thick rubber in which case we will leave the anti-fatigue mats near the area they are lifted from. Rugs that are larger than a sofa or have furniture on them will have all of the corners lifted to clean approximately 2-4 inches underneath.
Clients do not have to be present for their visit. If you are home, we ask that you choose a space for you and your family to remain for the duration of the visit. If we are completing all of the rooms in your home, we will work to get one area cleaned to completion to accommodate our request.
Our team needs a safe working environment in the homes they visit.
We will not be able to complete any area that requires us to be higher than 2 steps on our step ladder. All areas of flooring need to be level and in good repair. Any item that we are responsible for maintaining should also be free from any damage that could cause injury. Broken mirrors, sharp pieces of metal protruding, ill hung light fixtures or wall art, along with any other item that poses a potential hazard for our team or may cause damage to your home will be skipped at the discretion of the team members on site.
We are not equipped to clean bug infestations, large amounts of bodily fluids, fire damage, or damage from natural disasters.
If our team members do not feel safe in a home they will leave or we will remove them. Name calling, yelling, aggressive behavior, or inappropriate sexual behavior/innuendos will not be tolerated towards or in the presence of any member of our team.
Clean Squad maintains a smoke free environment for all team members. This includes the vehicle they are using to transport any supplies and crew. We must ask that you refrain from smoking indoors for the entire duration of your visit.
While care will be taken during your visit to not cause any damage, accidents do happen on occasion. We ask that anything that is irreplaceable or would cause significant heartache be placed in a secured location for the duration of the visit. Our team is trained to report the broken item/damage to the office immediately. They will also inform anyone who is home at the time or leave a note for you. We will replace or repair any item that our team damages. We reserve the right to use our insurance at our discretion.
Please feel free to call or email our office at the number and email address listed on the front page. We will get back with you as soon as we are able to during normal business hours.
Clean Squad uses the information submitted regarding your home to determine pricing. If we arrive and the job does not accurately reflect what was submitted during the quoting process, we will reach out to you to discuss options to get your home serviced and gain approval prior to beginning work.
We do regularly assesses the pricing given to our clients to ensure profitability. The rate given to you at the beginning of our relationship may not stay the same for the duration. Wages, supply costs, fuel costs, and insurance expenses are a large portion of what dictate pricing and those fluctuate often.
To continue to keep our doors open, we must ensure that these factors are considered regularly and adjusted as needed. Clients will be notified of any rate changes via the email address noted on file when beginning service.
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