Terms and Conditions

Welcome to Clean Squad.
Clean Squad is a locally owned and operated business. Our employees are fully bonded and insured and carry worker’s compensation insurance. We pay all federal, state, Social Security, and Medicare payroll taxes and state unemployment insurance.Clean Squad provides its services to you subject to the following notices, terms, and conditions.

Links to Other Sites

Our web site may link to sites not maintained or related to Clean Squad. We provide these links as a service to our users. We do not sponsor or endorse these other sites and we have not reviewed the other sites. We are not responsible for the content of any other sites. You may access those other sites through the links at your own risk.

Privacy Policy

Clean Squad respects the privacy of its users. Please read our Privacy Policy.

Disclaimer

This site is provided by Clean Squad on an “as is” basis. Clean Squad makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. Clean Squad disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Tidewater Property Preservation will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

Payments

All dollar amounts shown on the Clean Squad website are in U.S. dollars. We accept checks and credit card payments, including Visa, Mastercard, Discover, and AMEX.

Applicable Law

This site is provided by Clean Squad on an “as is” basis. Clean Squad makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. Clean Squad disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Clean Squad will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Quote

Prices and are based on your accurate description of the condition of your home. If we find the condition is not consistent with your description, we will call you and ask for a price increase. If we cannot reach you and you have not pre-approved services, we will only stay the job quoted, and quality will be compromised.

Scheduling and cancellations

Clean Squad tries hard to accommodate your scheduling needs. Please call the office to make any changes. If you contact us to cancel less than 48 hours in advance or if we are unable to access your home, Clean Squad will charge a $100 non-refundable fee to your card to cover a portion of our expenses.

Access

Please ensure that our staff has access to your home. We will provide you with a time range of when to expect us. Our time starts when we arrive to clean. If we have to wait on someone to unlock the door, there will be less time available to clean the house.

Equipment and supplies

Clean Squad provides all cleaning equipment and supplies. Due to OSHA regulations, we are unable to use any cleaning supplies but our own without a signed liability statement. Please contact the office if you have any situations requiring this waiver.

Appliances, furniture, boxes, and miscellany

We do not move furniture, refrigerators, stoves or washers/dryers to clean under and behind them, even if they are on wheels.

Trash

We do not move large amounts of trash. We will place up to two kitchen-sized garbage bags of trash in the curbside container, but there is an extra charge for larger amounts of trash.

Disclaimer

Clean Squad is not responsible for breakage due to normal wear and tear; deterioration caused by age; or damage caused by improper assembly, construction or mounting of an item.

Other service providers

For the safety of our associates, the security of your home and the quality of our service, we request that there be no other service providers (movers, carpet cleaners, plumbers, carpenters, etc.) in the home when we arrive to clean. If other service providers are present, we will do our best to work around them, but too many interruptions in our cleaning procedure may prevent us from completing the job in the amount of time estimated. We cannot guarantee the quality of our work if other service providers are present, and we will not re-clean when a service provider comes in after us to do work.

Parking

If parking is not available in your driveway, please notify Clean Squad of a convenient place to park near your home. There may be an extra charge for metered parking.

Health

For health reasons, our staff will not handle any type of animal or human waste.

Our associates

By accepting our service, you agree to neither solicit, directly or indirectly, nor hire any current or former Clean Squad associate, who has provided service to your home without compensation to Clean Squad for its loss, and the expressed written consent of Clean Squad.

Guarantee

Ideally, we would appreciate it if you or your representative could walk through the house with us toward the end of the cleaning. Our service is guaranteed and we appreciate the opportunity to re-clean the unsatisfactory areas if you are not satisfied, but we cannot return to re-clean if we are not notified within 24 hours of the cleaning. Because of the subjective nature of cleaning, refunds are not available.

"Cleaning made EPIC: Reclaiming time for busy families."

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