Clean Squad is a locally owned and operated business. Our employees are fully bonded and insured and carry worker’s compensation insurance. We pay all federal, state, Social Security, and Medicare payroll taxes and state unemployment insurance. Clean Squad provides its services to you subject to the following notices, terms, and conditions.
Our web site may link to sites not maintained or related to Clean Squad. We provide these links as a service to our users. We do not sponsor or endorse these other sites and we have not reviewed the other sites. We are not responsible for the content of any other sites. You may access those other sites through the links at your own risk.
Clean Squad respects the privacy of its users. Please read our Privacy Policy.
This site is provided by Clean Squad on an “as is” basis. Clean Squad makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. Clean Squad disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Tidewater Property Preservation will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
All dollar amounts shown on the Clean Squad website are in U.S. dollars. We accept checks and credit card payments, including Visa, Mastercard, Discover, and AMEX.
This site is provided by Clean Squad on an “as is” basis. Clean Squad makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. Clean Squad disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Clean Squad will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Prices are based on your accurate description of the condition of your home and are subject to change based on market conditions, changes to the scope of work within your home over time, or when remodeling occurs which may change the time identified for cleaning your home. If we find the condition of the home is not consistent with your description when we arrive to complete the service, we will call you and notify you of any pricing discrepancies. If we cannot reach you and you have not pre-approved services, we will only stay for the job quoted whereby quality will be compromised, or we may decline to provide services in their entirety with 1 rescheduled visit included in your deposit.
Clean Squad makes every effort to accommodate your scheduling needs. Please call the office to make any changes. If you contact us to cancel less than 48 hours in advance or if we are unable to access your home due to no fault of our own, Clean Squad will charge a $100 non-refundable fee to your card to cover a portion of our expenses. The expectation of the service is that clients on a 4-week schedule may not cancel their appointments, but instead must reschedule prior to their next service date to avoid additional charges. Failure to reschedule within this timeframe may result in service interruptions, inconsistent team assignments, and fees, up to and including the entire visit fee.
Clean Squad requires that a valid credit card remain on file at all times. This card will be used for billing purposes and maintains your spot on our schedule on an ongoing basis. Unless other payment arrangements have been made in advance this card will be used for every service completed with Clean Squad. Please note that all first-in and one-time visits require a deposit of 50% in order to reserve your place on the schedule for that visit. This deposit is non-refundable and will be applied to your booked service upon completion. We will allow one rescheduling of this visit with appropriate notification timeline. Rescheduling your visit more than once will forfeit any deposit collected. We also reserve the right to use this payment method to clear outstanding charges as a result of lock-outs, late cancellation charges, or outstanding balances.
Entry: Even for homeowners who are present during service, the best method of entry to your home is with a garage or door code. This allows for us to gain entry to the home to service no matter what the homeowner’s schedule is and eliminates the need to contact the office for an alternative plan for entry. We do offer a lockbox on site, which will house the key to your home/office for the duration of the service relationship. This option does carry a $20 deposit, with which we will provide the lockbox for the duration of your services with us, which will be returned upon severance of services.
Access: Once scheduled, we will provide you with a range of time for when to expect us. Please ensure that our Specialists have access to your home, and all areas of the home we are contracted to clean, upon our arrival. We provide our clients a 15-minute buffer window of time for homes which we are locked out of or areas of the home which are inaccessible. Our Specialists will wait 15 minutes for a member of your home or authorized individual to come unlock the home or vacate any areas we are contracted to clean. If the wait is outside of the 15 minute window, we will skip any inaccessible areas of the home, or we will charge a lock-out fee of $100 to the card we have on file for your account, and move on to the next home on our route for the day. This fee covers a portion of expenses associated with waiting. Please note, we do not offer refunds, service credits or exchanges for areas of the home that are skipped as a result of being inaccessible.
Clean Squad provides all cleaning equipment and supplies, including cleaning chemicals and solutions needed to get the job completed. Due to OSHA regulations, we are unable to use any client-provided cleaning supplies without a signed liability statement prior to the service beginning. Please contact the office if you have any situations requiring this waiver
We do not move large amounts of trash. For recurring maintenance visits we will place up to 2 kitchen-sized garbage bags of refuse in the curbside container, but there is an extra charge for larger amounts of refuse. For move-out visits we will provide and dispose of 1 contractor sized bag of refuse. Additional refuse found inside the home will be removed and additionally charged at $100/bag to the card on file.
Clean Squad is not responsible for breakage due to normal wear and tear; deterioration caused by age; or damage caused by improper assembly, construction or mounting of an item. We reserve the right of refusal of cleaning items that fall into these categories. You will be notified if such an event is to take place.
Glass: While Clean Squad makes every effort to ensure your windows & glass shower enclosures are cleaned in the safest manner and to the best of our ability, there are factors in the manufacturing process of these types of materials that limit our ability to get the results many clients expect without minor damage to those surfaces. You agree to hold Clean Squad harmless for any damages to the glass surfaces in your home we are contracted to clean that are the result of normal cleaning processes using tools such as melamime sponges, glass safe cleaning solutions, and glass scrapers meant for the removal of hard water and/or soap scum commonly found on these surfaces.
For the safety of our team, the security of your home and the quality of our service, we request that there be no other service providers (movers, carpet cleaners, plumbers, carpenters, etc.) in the home when we arrive to clean. If other service providers are present, we will do our best to work around them, but too many interruptions in our cleaning procedure may prevent us from completing the job to our usual standards. We cannot guarantee the quality of our work if other service providers are present, and we will not re-clean completed areas when a service provider comes in after us to do work.
Pet Waste: For health reasons, our staff will not handle any type of animal or human waste.
Pests: While we make every effort to perform visits, there are instances where pests (IE: bed bugs, rodents of any type, cockroaches, fleas, etc) are present in the home that do not allow us to do so. If we arrive for your visit and pests are present, or anytime during the visit it is discovered that pests are present, we will immediately evacuate the home and will allow for one rescheduled visit with your deposit. Any rescheduled visits after that will forfeit your deposit. Clients must submit the invoice from the pest control company remediation and once the pests have been remediated we will reschedule that visit for service.
Illness: If you or anyone that lives in the home are ill, please contact the office to notify us. While we prefer to complete your service, with those ill sequestered to an area that we won’t be servicing, we do reserve the right to move your visit in order to maintain proper health and safety for our team.
Smoking: Clean Squad is required by law to create a working environment absent of smoke of any type. We ask that you refrain from smoking or vaping inside the home for the duration of our visit to ensure that we are able to provide that to our team. We reserve the right to move or cancel your visit at any point in which this request is not being met.
Pets: For the safety of our team and any pets in the home, our preference is that pets are housed away from us during the duration of your visit. If your pet poses a risk to the team, is fearful of strangers, has a potential to run outside, or makes our team uncomfortable while we are in the home we must ask that you house them in a location of the home that we won’t be servicing or an adequate crate for the duration of our visit. Clean Squad will not be held liable for losses, damages, or potential damages, that occur as a result of pets that are free-roaming inside the home before, during, or after our services conclude. Please note that we will also not be responsible for the results of your visit if there are pets free-roaming the home after we finish cleaning.
Children: While we enjoy interacting with kids during our visits and make every effort to keep their environment safe while we are inside your home, please be advised that Clean Squad will not be held responsible for the behavior or actions of children inside the home during our visits. Our cleaning process involves tools and cleaning solutions that are not safe for children, so any children present in the home during our visits will need to be supervised by a parent/guardian. Please note that we will not be responsible for the results of your visit if there are unsupervised children in the home during or after we finish the visit.
Temperature: Because of the nature and physicality of cleaning, we require a temperature inside the home between 65-72 degrees upon arrival in order to complete your service. If you are unable to ensure the proper temperature in your home prior to your visit, please contact the office to determine next steps. We reserve the right to reschedule visits when, upon arrival, the temperature inside the home is not within this threshold.
By accepting our service, you agree to neither solicit, directly or indirectly, nor hire any current or former Clean Squad associate, who has provided service to your home without compensation to Clean Squad for its loss, and the expressed written consent of Clean Squad. This loss may equate to the training expenses, certification costs associated with their employment, and any subsequent training wages accrued to hire a replacement Specialist.
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